Eargo Reviews
Eargo Customer Reviews (15)
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Eargo Customer’s Q&A
Eargo Features and Benefits
Eargo offers a range of hearing aid models for mild to moderate hearing loss to fit different budgets and lifestyles. Here are some key features and benefits:
- Nearly Invisible: Eargo hearing aids fit inside the ear canal, making them nearly invisible.
- Affordable Prices: Eargo offers hearing aids at a price that is less than some other devices.
- Variety of Model Options: Eargo offers four models of completely-in-canal (CIC) hearing aids.
- Online Hearing Tests: Eargo provides a free online hearing test.
- Lifetime Customer Support: Eargo provides support from licensed audio specialists.
- Settings: Eargo hearing aids have settings for different hearing environments.
- Warranty: Depending on the model, Eargo offers a 1- or 2-year warranty.
- Financing Plans: Eargo offers financing plans.
- Personal Hearing Screening Session and Demo via Zoom: Eargo offers a personal hearing screening session and demo via Zoom.
- Water-Resistant and Sweat-Resistant: Eargo hearing aids are water-resistant and sweat-resistant.
- Great Smartphone Compatibility: Eargo hearing aids are compatible with smartphones.
- 45-Day Trial Period: Eargo offers a 45-day trial period.
- Available Over-the-Counter: Eargo hearing aids are available over-the-counter.
Eargo Pricing
Eargo.com offers hearing aids with the following price ranges:
- Eargo 5: $1,650 per pair
- Eargo 6: $1,990 per pair (limited time)
- Eargo 7: $2,490 per pair (limited time) or as low as $75/month.
About eargo.com Payment Method?
Eargo.com offers multiple options and ways to pay for their products. They have a variety of products to suit different budgets. All Eargos are discreet, rechargeable, and come with lifetime support. They offer financing programs for all their products. With Bread®, customers can pay for their order over up to 36 months at competitive rates, or over 12 or 24 months for as low as 0% APR. Customers can also use their insurance hearing benefits to help pay for their Eargo hearing aids. Eargo.com allows the use of HSA and FSA dollars to pay for hearing aids. They also offer discounts for veterans, first responders, and healthcare workers. For any queries, customers can call at 1 (800) 903-6883..
Eargo FAQs
How To Open A Eargo Account?
To open an account on eargo.com, follow these steps:
- Visit eargo.com.
- Look in the top right corner next to the shopping cart for the My Account circle icon.
- From here, either create an account (if one doesn't exist) or log in (if an account has been previously created).
- To create an account, the required information includes: first name, last name, the email associated with the Eargo purchase, and a password. The password box will assist until the password is strong enough to meet security requirements. When the character, capital letter, and symbol requirements are met, the line (shown yellow in the image) will turn green.
- Once this page is complete, a verification code will be emailed. Enter this code to complete the account creation/login process.
After logging in, click on the My Account icon in the top right corner again and click on My Account. In the My Info section of My Account, email address, home address, phone number, and payment info associated with the account for online orders can be updated. The password can also be changed here. The My Orders section will list orders with Eargo, including new Eargo system, accessories, or replacements. When clicking on an order, it will expand to show the date of the order, status of the delivery, track the order, and see what address it will be delivered to. A copy of the invoice can be found in blue. If the eye icon is clicked, it can be viewed. If the arrow pointing down is selected, this will download it to the device being used.
In My Account, a support ticket request can also be created. To start a request, access the support option from the left panel in the account, then select Create Support Request.
Eargo Alternatives
Here are some alternatives to Eargo:
- Sony CRE-C10: Offers similar invisibility and arguably better sound/voice amplification.
- Sony CRE-E10: A Bluetooth-enabled ear bud-style OTC hearing aid.
- HP Hearing Pro: Made by Nuheara, this is another Bluetooth-enabled ear bud-style OTC hearing aid.
- Jabra Enhance Plus: Yet another Bluetooth-enabled ear bud-style OTC hearing aid.
- Phonak Lyric: Professionally inserted hearing aids.
- Signia Silk X: Ready-to-wear hearing aids.
- Starkey Picasso Invisible (IIC): Known for excellent sound quality and advanced technology.
- Lexie B2 powered by Bose: Over-the-ear styled hearing aids.
- Soundwave Hearing: A competitor of Eargo.
- hearX Group: Another competitor of Eargo.
These alternatives offer a range of features and price points, so there's likely a suitable option for everyone's needs. Remember to consult with a healthcare professional for the best option.
How do I get started with Eargo hearing aids?
To get started with Eargo hearing aids, the following steps are recommended:
- Charge the Charger using the provided USB-C cable for 4 hours before use. After a 4-hour charge, the Eargo devices will be ready to use.
- Download the Eargo app to tailor Eargo for your lifestyle and hearing.
- Set up and wear your Eargo device. There are video guides available that can help with this process.
- Adapt to your devices. Your first few weeks of hearing with Eargos will be a period of adjustment.
- Choose the right petals to personalize device sound. This will help ensure a comfortable fit.
- Learn how to adjust the hearing programs. This can be done through the Eargo app.
- Take care of your Eargos to maximize sound and performance. This includes daily care and maintenance.
Remember, the Eargo Support team can help you via live chat or a phone call if you need more assistance. They are available Monday to Friday from 9am to 5pm CST.
What are the different types of Eargo products?
Eargo offers a range of hearing aids, including the Eargo Max, Eargo Neo, Eargo Neo HiFi, Eargo 5, Eargo 6, and the Eargo 7. The Eargo 7 stands out as the most advanced and smallest over-the-counter hearing aid from the company as it is the latest innovation. These hearing aids are designed by an ear, nose, and throat surgeon, for people with mild to moderate hearing loss in the high frequency range. Eargo's hearing aid models are sold directly to consumers and are described as self-fitting. You don’t need to visit an audiologist or provide a prescription to purchase Eargo’s over-the-counter hearing aids. The company aims to serve people with hearing loss who have avoided getting a hearing aid because they don’t like the way hearing aids look or because they’re outside of their budget. Eargo hearing devices are about half the cost of some of their competitors. Eargo was modeled after a fishing fly, with patented soft medical-grade silicone fibers (Flexi Fibers, or Flexis) that hold it in place and help it “float” in your ear canal. There’s a tiny, transparent fiber that helps you pull out the hearing aid. The Flexi Fibers come in two sizes to fit most ears. The flexible design allows natural air circulation in your ear, according to the company. Eargo amplifies only specific sound frequencies to compensate for mild to moderate hearing loss. The hearing aids can enhance high frequencies so you can hear speech clearly, and they simultaneously reduce background noise. Low frequencies are able to enter your ear naturally. With four settings in all, you can personalize your setting profiles for phone, TV, outdoor, or group situations. To go from one setting to the next, tap your ear twice. The hearing aid will tell you which setting you’re on. The Neo HiFi model can also be controlled via a smartphone app.
Can you tell me more about how to use Eargos?
Eargos are innovative hearing aids designed for ease of use. To start using Eargos, grasp the device by its removal thread, with the L or R facing you. The device should be inserted, petal first, into the ear canal and pressed into place with a finger or thumb.
Eargos can be personalized to your hearing preferences and lifestyle with the Eargo mobile app. The app allows you to adjust the hearing programs and tailor the device to your needs.
Maintaining Eargos involves regular cleaning to maximize sound and performance. This includes removing and replacing the petals and mic caps for cleaning.
If you need more help, the Eargo Support team is available via live chat or a phone call. They can assist you with any questions or concerns you may have about using your Eargos.
Remember, it's important to take care of your Eargos to ensure they provide the best possible hearing experience.
How do I purchase an Eargo product?
Eargo products can be purchased directly from Eargo by phone or online, or via Amazon. They’re also sold at a very small number of stores. Monthly financing plans are available from Eargo, starting at $67 per month. Eargo features three traditional hearing aid models for sale on its website. All three models are “invisible-in-the-ear” hearing aids, which means they insert completely in the ear canal. As a direct-to-consumer brand, users can purchase them online and they don’t have to visit an audiologist or hearing clinic to do so. Eargo's product portfolio has a variety of options so you can find the right Eargo device for you and your budget. All Eargos are discreet, rechargeable, and come with lifetime support.
What is the price range of Eargo products?
The price range of Eargo products varies from $799 to $2,950 per pair. The cost depends on the specific model and features of the hearing aid. For instance, the Eargo 7 is priced at $2,950, the Eargo 6 at $2,250, and the LINK by EARGO at $799. These prices can also be broken down into monthly payments. Please note that prices may vary and it's always a good idea to check the official Eargo website or authorized retailers for the most accurate and up-to-date pricing information.
About eargo.com Prices and Cost?
Eargo offers a range of hearing aids with varying prices. The Eargo 7 is priced at $2,950 or as low as $96 per month. The Eargo 6 is available for $2,250 or as low as $73 per month. The LINK by EARGO is priced at $799 or as low as $26 per month. These prices include lifetime remote support from Eargo’s hearing specialists. Please note that the mic and “petal” parts of the devices need frequent replacement, which can cost between $25 to $40 every 8 weeks or so. If the charger is lost, there is a $295 replacement fee. Prices are subject to change and it's always best to check the official website for the most accurate and up-to-date information..
What is the difference between Eargo 7 and Eargo 6?
The Eargo 7 and Eargo 6 are both hearing aids suitable for mild to moderate hearing loss. They share many features, including an instant-fit CIC form factor, a user rating of 5.0, and lithium-ion rechargeable batteries. However, there are some differences between the two models:
- Price: The Eargo 7 is priced at $2,950 per pair, while the Eargo 6 is priced at $2,250 per pair.
- Sound Performance: The Eargo 7 has a sound score of 3.1, with a speech in quiet score of 2.8 and a speech in noise score of 0.5. The Eargo 6 has a sound score of 3.2, with a speech in quiet score of 2.6 and a speech in noise score of 0.7.
- Software Features: The Eargo 7 has Sound Adjust+ and four listening programs, while the Eargo 6 has Sound Adjust and three listening programs. Both models have noise reduction features.
- Self-fitting: The Eargo 7 is tuned based on audio preference selections, while the Eargo 6 is tuned based on a hearing test through the device.
In terms of advanced features, the Eargo 7 boasts improved sound-reduction technology over the Eargo 6, as well as Sound Adjust+, which can help automatically adjust your hearing aids to a given environment without having to manually switch settings or tweak EQ when in noisy areas. The Eargo 6, on the other hand, offers a blend of features and price.
About eargo.com Popular Products and Services?
Eargo is a company that offers a range of hearing aids designed to cater to different needs and budgets. The products are discreet, rechargeable, and come with lifetime support. The company's portfolio includes the Eargo 7, Eargo 6, and LINK by EARGO. The Eargo 7 is the most innovative hearing aid in the category, offering a virtually invisible Completely-In-Canal (CIC) design, app personalization, and an IPX7 water-resistant rating. The Eargo 6 is a self-fitting OTC hearing aid with superior sound quality. The LINK by EARGO is the first Bluetooth 5.3 OTC hearing aid designed for moments when you want to hear in top form. The company also offers a range of accessories for their products, including replacement petals and power cords. Eargo provides guided support through video guides on setup and maintenance, and customers can set up a free phone consultation with one of their hearing professionals. They also offer a fit & feel kit that allows potential customers to experience what it's like to wear Eargos before making a purchase. Eargo's promise includes a 45-day return policy with free returns, up to a 2-year warranty, and lifetime professional support..
eargo.com Return Policy?
Eargo offers a 45-day Right to Return period that begins the day your Eargos are delivered. During this period, if Eargo doesn't help you hear better, you can contact Client Care to start your return process. Once the return request is processed, a prepaid return shipping label is provided for you to ship back your Eargos. You will have 30 days to send your devices back to be eligible for a refund. Refunds are issued within 10 business days after you drop off the devices at the post office. However, if one or both hearing devices or charger are lost or damaged beyond normal use during the 45-day right to return period, you may not be eligible for a full refund.
As for the shipping policy, specific details could not be found. If you need more information, it's recommended to check the official Eargo website or contact their customer service for assistance..
How do I contact Eargo customer service?
Eargo customer service can be reached at (650) 351-7700. They are available from Monday to Friday between 8am - 8pm CST and on Saturday from 8am - 5pm CST. For additional assistance, there is also a live chat option available on the Eargo website.